Privacy Policy

HOD Media ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use hodmedia.in and our services.

1. Information We Collect

• Contact details: name, email, phone, business name (when you register or contact us)
• Account information: login credentials, store details (for ecommerce platform users)
• Payment information: processed securely by our payment partners; we do not store full card details
• Usage data: how you interact with our website and platform
• Communication data: messages you send us via forms, email, or WhatsApp
• For merchants: data about your store, products, orders, and your customers

2. How We Use Your Information

• To provide and manage our services
• To process payments and subscriptions
• To run and optimize advertising campaigns on your behalf
• To communicate with you (service updates, support, marketing with consent)
• To improve our services
• To comply with legal obligations

3. WhatsApp & Communications

With your consent, we may contact you via WhatsApp, email, SMS, or phone regarding our services, leads, and campaign updates. You can opt out at any time.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Payment processors (Razorpay, PayU, Cashfree) to process transactions
• Advertising platforms (Meta/Facebook) to run your campaigns
• Service providers who help us operate (hosting, email, analytics)
• Authorities when required by law

5. Merchant & Customer Data

If you run a store on our platform, you are the controller of your customers' data. We process it on your behalf to operate your store. You are responsible for your own privacy practices toward your customers.

6. Data Security

We use industry-standard measures including SSL encryption, secure hosting, and access controls to protect your data. No method is 100% secure, but we take protection seriously.

7. Data Retention

We retain your data while your account is active and as required by law. If your plan expires, your store data is retained so you can resume later; you may request deletion.

Unused stores. A store that has never received an order, has never made a payment to us, and has had no sign-in or other activity for an extended period is removed on the following schedule. Signing in at any point before the final step stops the process completely and resets it.

• After 30 days of no activity — we email you a reminder.
• After 45, 55 and 59 days — we email you warnings that state both dates below.
• After 60 days — the store is archived: the storefront goes offline, but nothing is deleted. Signing in brings it back immediately.
• After 90 days — the store is taken offline pending deletion and any connected custom domain is disconnected. Your data is still intact; email us and we restore it in full.
• After 120 days — the store and its content are permanently deleted.

A store that has received even one order, or has ever paid for a plan, is never removed by this process. After deletion we keep a limited record — your name, email, phone number, business and GST details, and our invoice history with you — because we are required to retain tax records and to answer later queries about your account. You may ask us to erase that record too, subject to those legal retention requirements.

8. Your Rights

You may request to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (subject to legal retention requirements)
• Withdraw consent for marketing communications

Contact [email protected] to exercise these rights.

9. Cookies

Our website uses cookies for functionality, analytics, and improving your experience. You can control cookies through your browser settings.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy. The "last updated" date reflects the latest version.

13. Contact Us

HOD Media
GF-30, Krishna Heights, Jagatpur Road, opp. Archway, Gota, Ahmedabad, Gujarat 382470
Email: [email protected] | Phone: +91 85302 62601